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We will ship your order for free to anywhere in SA - Our Gift to you!
Order before 15:00 to expedite shipping
Secured by OZOW and Paystack
We will ship your order for free to anywhere in SA - Our Gift to you!
Last updated: 01-05-2026
These terms and conditions are drafted to comply with the Consumer Protection Act 68 of 2008 (“the CPA”), the Protection of Personal Information Act 4 of 2013 (POPIA), and other applicable South African law. Nothing in these terms excludes, limits or waives any right you have under the CPA. If any term in this document conflicts with the CPA, the CPA will prevail to the extent of the conflict. These terms apply to both consumers (as defined in the CPA) and business customers; where a term offers you more than the CPA requires, we will honour it, and where a clause is intended to apply only to business customers, we say so.
“The Car Dash Cam Store,” “us,” “we,” or “our” refers to The Car Dash Cam Store (Pty) Ltd, PO Box 564, Century City, Cape Town, 7441, South Africa. Contact: +27 (0)87 057 5887 | info@cardashcam.co.za | www.cardashcam.co.za.
“You” or “the customer” means anyone visiting or using our website, or buying goods or services from us.
2.1 We reserve the right to refuse, decline or cancel any order, quote, sale or transaction, in whole or in part, at our discretion and for any lawful reason. This includes (without limitation) suspected fraud, payment risk, stock unavailability, pricing errors, abuse of promotions, previous breaches of these terms, or where we reasonably believe the goods will be resold contrary to our trade terms.
2.2 We will never refuse to sell on the basis of race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language, birth, HIV status, nationality, or any other ground listed in section 9 of the Constitution or the Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000. Refusal will never be used to frustrate or defeat any right you have under the CPA.
2.3 If we have already accepted payment and we then refuse or cancel the sale, we will refund the amount paid to you in full within 10 business days, unless you have breached these terms or the cancellation is permitted by the CPA (for example, where goods are unavailable, in which case section 47 of the CPA applies: refund plus interest and compensation for costs directly incidental to the breach, unless the shortage was beyond our control and we informed you promptly).
2.4 A refusal to accept an order is not a rejection of you as a customer, and we will, where reasonably possible, give you the reason for the refusal.
3.1 Website information: Everything on our website is for general information only and may change without notice.
3.2 Accuracy: We take reasonable steps to ensure information is accurate, but we cannot guarantee it is error-free or suitable for your specific needs. Please verify suitability before buying.
3.3 Your responsibility: Before buying, confirm the product is compatible with your vehicle and suitable for your intended use. We will assist with reasonable pre-sale questions, but suitability assessment remains shared between us as required by section 55 of the CPA.
3.4 Our content: All material on our website (design, layout, graphics, text) belongs to us or is used with permission. Do not copy or reproduce it without our written permission.
3.5 Third-party trademarks: Trademarks not owned by us belong to their respective owners.
3.6 Links to other sites: Links to third-party websites are provided for convenience only and do not imply endorsement; we are not responsible for their content.
3.7 Product descriptions and images: Descriptions and specifications are sourced from manufacturers. Images are illustrations; the actual item (including packaging) may differ slightly. This does not affect your statutory rights.
4.1 How orders work: Placing an order (online or otherwise) is an offer to buy. We may accept or decline any order, or tell you we cannot process it, in line with clause 2. An order acknowledgement email only confirms receipt, not acceptance.
4.2 Order accuracy: Please ensure all information supplied is accurate and complete.
4.3 Quotes: Quotes are valid for 15 days unless withdrawn earlier or accepted. We may withdraw a quote at any time before acceptance.
4.4 Acceptance: Accepting a quote, invoice or work authorisation (verbally, in writing, by email confirmation, or by paying a deposit) constitutes agreement to these terms.
4.5 Extra work: Additional work or products beyond the original agreement will be charged separately with your prior approval.
4.6 Pricing errors: We try to keep our website error-free. If we discover a pricing or description error after you order, we will contact you before accepting the order with the correct details, and you may cancel or reconfirm. Note: under section 22 of the CPA, we are bound by the displayed price and may not charge more than the displayed price, except where the incorrect price resulted from an unauthorised alteration or a genuine inadvertent error that we corrected and took reasonable steps to communicate before you completed your purchase. If we cannot reach you, we will cancel the order and refund any payment in full.
4.7 No post-order price increases: Once we have accepted your order, the price will not increase. If our costs change, that risk rests with us.
4.8 Payment methods: Visa, Mastercard and American Express (a 3% administration fee applies to Amex; no surcharge on Visa/Mastercard), EFT into our South African bank account, and approved cheques. We may decline a card payment or request an alternative method.
4.9 EFT and cheques: Orders are processed only once payment has cleared in our bank account, with your order number as the reference.
4.10 Business credit accounts: Available by application only. Government customers may place official purchase orders on credit, subject to verification.
4.11 Ownership and risk: You own the goods once paid for in full. Risk passes to you only when the goods are delivered to you (see clause 6).
4.12 Payment deadlines: Pay by the due date on the invoice; if none is shown, within 28 days of the invoice date.
4.13 Late payment (business/credit account customers only): Overdue accounts may attract interest at 4% above the South African Reserve Bank repo rate, calculated daily, and reasonable collection costs, as permitted by law. We will not charge interest or collection costs to consumers in a manner that would be unfair under the CPA.
4.14 VAT: South African VAT applies to goods, packaging and delivery charges.
5.1 Turnaround: Orders placed by 2:00 pm Monday–Friday ship within 3–7 working days for in-stock items. If an item is out of stock but arriving within 5–7 business days, we will upgrade you to free express shipping to avoid delays.
5.2 Payment method effects: PayFast payments add approximately 4 days (fraud-prevention clearing). EFT is faster.
5.3 Estimated timeframes: Delivery timeframes are estimates, not guarantees of a specific day, but we will honour any commitment to deliver on a specified date as required by section 47 of the CPA. If we fail to deliver on a promised date due to insufficient stock or capacity, we will refund what you paid plus interest at the prescribed rate, and compensate you for costs directly incidental to the failure.
5.4 Risk in transit: Goods remain at our risk until delivered to you. If a delivery fails, is lost or damaged in transit, we will replace or refund the goods and then pursue the courier ourselves. We will assist you in following up with the carrier, but responsibility for transit loss or damage rests with us until you receive the goods.
5.5 Unavailable products: If a product becomes permanently unavailable after you have paid, section 47 of the CPA applies (see 5.3).
5.6 Wrong address, failed delivery or redirection: If you supplied an incorrect address, no one was available to receive/sign, or you request redirection after dispatch, we may charge the reasonable additional costs actually incurred.
5.7 Back orders: We ship in-stock items first and the balance when it arrives, at no extra shipping cost to you.
(Your CPA rights come first. The policies below are in addition to, not instead of, your statutory rights.)
6.1 Statutory warranty (first 6 months): Under sections 55 and 56 of the CPA, all goods carry an implied warranty of quality for 6 months from delivery. If goods are defective, unsafe, fail prematurely, or are not of good quality or suitable for their intended purpose, you may return them within 6 months — without penalty and at our risk and expense — and YOU choose the remedy: repair, replacement, or a full refund. You are not obliged to accept a repair if you have chosen a refund or replacement. If we repair an item and the same defect reappears, or a new defect emerges, within 3 months of the repair, we must replace the goods or refund the price (section 56(3)).
6.2 Our 1-year warranty (months 7–12): As an additional, voluntary benefit, goods that fail due to a manufacturing defect between 6 and 12 months after purchase will be repaired or replaced, at our choice, free of charge. Any repair we perform carries a 3-month warranty on the repair and parts (section 56(3) gives you at least this in any event).
6.3 Faulty or damaged on arrival:
– Within 7 days of receipt: return for a full refund of the product price (and delivery charge where the whole order is returned) — a quicker remedy than the CPA minimum. Include original packaging and proof of purchase. We pay the return shipping for confirmed faults within this period.
– After 7 days but within 6 months: your section 56 CPA rights apply in full (repair, replace or refund — your choice, at our cost).
– Between 6 and 12 months: clause 6.2 applies.
6.4 Assessment process: Contact us first. We may inspect or test the goods (with the manufacturer where needed) within a reasonable time — we aim to conclude assessment within 10 business days. A defect found within the warranty period is presumed not to be caused by you unless we show otherwise.
6.5 Change of mind (voluntary policy, beyond the CPA): If you simply change your mind, you have 7 days from receipt to return goods for a refund of the product price, subject to the following conditions:
– The goods must be unused, in their original packaging, and in a saleable condition, with a valid receipt intact (digital products and licences are excluded — see clause 6.10);
– You pay the return shipping;
– Restocking fee: If the goods are returned used, without their original packaging, or in a condition that is not saleable as new, we will charge a restocking fee of 10% of the product price, which will be deducted from your refund. Where the goods have been used to the extent that they can no longer be resold as new, or are damaged beyond reasonable handling, we may decline the return or apply a higher deduction based on the actual loss in value, and we will explain the basis of the deduction to you.
We will process the refund (less any applicable restocking fee) within 10 business days of approving the returned condition. This policy is additional to your statutory rights and does not affect them — importantly, the restocking fee in this clause 6.5 does NOT apply to returns of defective goods under clause 6.1 (statutory warranty claims), which are returned without penalty under section 56 of the CPA.
6.6 Trade account returns: Return with the original invoice; we will issue an account credit. A R500 restocking/administration fee plus shipping may apply (trade customers only). A further 10% restocking fee will be charged where trade goods are returned used, without their original packaging, or in a condition that is not saleable as new — except where the goods are defective, in which case the statutory remedies apply without penalty.
6.7 Return shipping: For statutory warranty claims (clause 6.1), we bear the reasonable cost of returning the goods to us and sending them back to you. For change-of-mind and trade returns, you pay return shipping; we pay shipping back to you after any approved remedy.
6.8 Packaging: Please package returns properly. Damage caused by inadequate packaging during return transport may affect the remedy (and may attract the restocking fee under clause 6.5 for change-of-mind returns), but we will not reject a valid statutory claim or charge a fee on this basis alone.
6.9 When warranties do not apply: The CPA implied warranty does not apply where goods were altered contrary to instructions or after leaving our control, where you were specifically informed of the condition of the goods and accepted them on that basis (section 55(6)), or where the failure results from misuse. Our voluntary 1-year warranty does not cover: incorrect or improper use; non-genuine accessories; use of incompatible memory cards; or tampering with the product or accessories. We may ask for all components and accessories needed to assess a claim; if you cannot supply them, assessment may be delayed but we will return the goods to you.
6.10 Digital products and licences: Software licences, activation keys, subscription codes and other digital or virtual products are non-returnable and non-refundable once issued, because they are delivered instantly, are consumed on delivery, and are tied to the customer’s account or device and cannot be recalled, deactivated or resold. This exclusion is permitted because such goods, by reason of their nature, cannot ordinarily be returned (section 20(2) of the CPA). The following exceptions always apply, and nothing in this clause limits your statutory rights:
(a) If the licence or key is defective, fails to activate, or is materially not as described, we will re-issue, replace or refund it at your election under sections 55–56 of the CPA;
(b) If we fail to deliver the licence at all, you are entitled to a full refund;
(c) The change-of-mind policy in clause 6.5 does not apply to digital products and licences.
6.11 If a claim is not upheld: If we or the manufacturer conclude there is no valid fault (for example, misuse rather than defect), we will return the goods to you with an explanation of the finding.
7.1 Installation outsourcing: We do not perform installations ourselves. Installations are outsourced to independent, professionally trained installers, whom we select and appoint. These installers are independent contractors and are not our employees.
7.2 Installer workmanship warranty: The installer who performs your installation is liable for, and provides a warranty on, their own workmanship for 12 months from the date of installation. Any fault arising from the installation itself — including leaks, loose mounting, wiring faults, or damage caused during installation — must be reported to us within that period, and we will direct the installer to rectify it at the installer’s cost. Rectification of installation workmanship defects is the installer’s responsibility, not a product warranty claim.
7.3 Our responsibility for the service: Because we appoint and subcontract the installer, we remain responsible for ensuring the installation service is performed with reasonable care and skill as required by section 54 of the CPA. Nothing in this clause limits that right. If the installer fails to honour their workmanship warranty, contact us and we will take reasonable steps to ensure the defect is rectified, without limiting any other remedy you have under the CPA.
7.4 Product warranty claims on installed units: Where a product fault is confirmed under clauses 6.1–6.2 and the unit must be removed for repair or replacement, we will bear the reasonable cost of uninstalling and reinstalling the unit once the fault is confirmed as a product defect. If the fault turns out to be installation-related, clause 7.2 applies and the installer bears the rectification cost.
7.5 Your own installer: If you choose to use your own installer (not one appointed by us), that installer is entirely your choice and their workmanship is solely their responsibility. Clauses 7.2–7.4 do not apply, and your product warranty under clauses 6.1–6.2 is unaffected except where the fault arises from the third-party installation itself.
If you entered into an agreement with us as a result of direct marketing (section 16 of the CPA), you may rescind the agreement without reason within 5 business days of the transaction or delivery of the goods, by written notice to us. We will refund all amounts paid within 10 business days of receiving the rescission notice or the returned goods, whichever is later.
9.1 More than 24 hours before the booking: no cancellation fee; you remain liable only for reasonable expenses already incurred on your behalf (e.g. goods ordered or shipped specifically for your job), as a fair cancellation charge under section 17 of the CPA.
9.2 Less than 24 hours before: a reasonable cancellation fee, up to the value of the booked services, may apply at our discretion, plus expenses already incurred. We will only charge what is reasonable in the circumstances.
10.1 Nothing in these terms excludes or limits our liability where the law does not allow it — including for death or personal injury caused by our gross negligence, for defective goods under the CPA, or for any other liability that cannot lawfully be excluded.
10.2 Subject to clause 10.1 and the CPA, we are not liable for indirect or consequential losses, and where we are liable for direct loss arising from a defect our liability is, at your election where the CPA so provides, limited to repair, replacement or refund of the price paid.
10.3 We may not require you to assume risk or waive liability on terms that are unfair, unreasonable or unjust (section 48 CPA). Any term found to be such will be severed or read down to the extent needed.
11.1 Severability: If any provision is found invalid or unenforceable, the remainder continues to apply.
11.2 Transfer of rights: We may transfer rights or subcontract obligations to a third party on notice; you may not do so without our written consent (this does not affect your statutory rights).
11.3 Whole agreement: These terms, read with the CPA, govern our trading relationship. Statutory representations cannot be excluded by a merger clause.
11.4 Changes: We may update these terms from time to time; the version in force at the time of your order applies to that order.
11.5 Plain language and notice of onerous terms: Clauses that limit our liability, create risk for you, impose fees, or exclude refunds (clauses 2, 6.5, 6.6, 6.9, 6.10, 7, 10) are drawn to your attention here, as required by section 49 of the CPA, before you transact with us.
11.6 Governing law: South African law applies. Nothing in these terms removes your right under sections 69–70 of the CPA to refer a dispute to an ombud (e.g. the Consumer Goods and Services Ombud), the National Consumer Commission, the National Consumer Tribunal, or a court. Where both parties agree, a dispute may alternatively be referred to arbitration; you cannot be forced to arbitrate before exhausting these statutory remedies. Where a matter does proceed to court, the Cape Town Magistrates’ Court has jurisdiction, without limiting any other competent forum.
11.7 Privacy: We process personal information in accordance with POPIA. We will not share your personal data with third parties without your consent, except as required by law or to fulfil your order (e.g. couriers).
11.8 E&OE: Errors and omissions are excepted, subject always to section 22 of the CPA (displayed prices) — an “E&OE” notice does not entitle us to charge more than a displayed price.
12.1 These rules apply to competitions run on our website or social media (Facebook, Instagram, X). We may cancel a competition or amend the rules at any time.
12.2 Entry constitutes consent to receive marketing from us, our franchisees and advertisers; you may unsubscribe at any time.
12.3 Eligibility may be verified; entrants reasonably suspected of breaching the rules may be disqualified, including professional prize hunters.
12.4 Winners are selected randomly; the judges’ decision is final; no correspondence will be entered into.
12.5 Prizes are not transferable, exchangeable for cash, or combinable with other promotions, unless stated otherwise; prizes exclude accommodation and transport unless stated.
12.6 Staff of The Car Dash Cam Store, associated companies, participating suppliers and their immediate families may not enter. Only South African residents/citizens may enter. Closing dates are final.
12.7 Winners are contacted by email or messenger. To the extent permitted by law, we are not liable for damage, loss, injury or disappointment arising from entry or acceptance of a prize, or for technical faults in a prize; nothing in this clause excludes liability that cannot lawfully be excluded.
12.8 Competition disputes follow clause 11.6.
13.1 “Grey” or parallel-imported goods are products imported through unofficial or unauthorised channels. They are legal, and all your CPA rights in these terms apply to them in full.
13.2 Because they did not come through official channels, the official local supplier may refuse warranty service or decline to supply accessories. Where that happens, our own warranty in clause 6 (including the 1-year voluntary warranty) applies instead, so you are never left without a remedy.
The Car Dash Cam Store (Pty) Ltd
Website: www.cardashcam.co.za
Postal: PO Box 564, Century City, Cape Town, Western Cape, 7441
Phone: +27 (0)87 057 5887
Email: info@cardashcam.co.za
