Ships Between 4 to 7 Days
Order before 15:00 to expedite shipping
Secure Payments
Secured by OZOW and Paystack
Free Shipping for orders above R3000
We will ship your order for free to anywhere in SA - Our Gift to you!
Order before 15:00 to expedite shipping
Secured by OZOW and Paystack
We will ship your order for free to anywhere in SA - Our Gift to you!
When you browse our website, buy from us, or use our services, you’re agreeing to these terms and conditions. They work together with our privacy policy to explain how we do business and what you can expect from us.
Who we are: When we say “The Car Dash Cam Store,” “us,” “we,” or “our,” we’re referring to The Car Dash Cam Store PTY (LTD), based at PO BOX 564, Century City, Cape Town, South Africa. You can reach us at +27 (0) 87 057 5887 or email [email protected].
Who you are: When we say “you” or “the customer,” we mean anyone visiting or using our website.
Website information: Everything on our website is for general information only. We may update or change it without notice.
Accuracy: We do our best, but we can’t guarantee that all information is completely accurate or suitable for your specific needs. Please use the information at your own risk.
Your responsibility: Before buying, please make sure any product will work for you and is compatible with your vehicle. This is your responsibility, and we can’t be held liable if something doesn’t work as expected.
Our liability: To the fullest extent allowed by law, we’re not responsible for any losses or damages you might experience from using our website, products, or services. If we are found liable for something, our responsibility is limited to either replacing the product or refunding what you paid—at our choice.
Our content: All the material on our website—like design, layout, and graphics—belongs to us or is used with permission. Please don’t copy or reproduce anything without our written permission.
Trademarks: Any trademarks you see that aren’t ours are acknowledged as belonging to their respective owners.
Links to other sites: We sometimes link to other websites for your convenience. These links don’t mean we endorse those sites, and we’re not responsible for their content.
Prices and availability: Because technology and markets change quickly (think exchange rates and other factors), prices, product details, and availability can change without notice.
Product descriptions: We take product descriptions and specifications straight from manufacturers. If we show an image of a product or its packaging, please remember this is just an illustration—the actual item might look slightly different.
South African law: Your use of this website and any disputes are governed by the laws of South Africa.
How orders work: When you place an order with us (online or otherwise), you’re making us an offer. We can choose to accept or reject any order, or let you know if we can’t process it for some reason.
Order acknowledgements: If we send you an email confirming we received your order, this isn’t the same as accepting your order. It just means we got it.
Order accuracy: Please double-check all the information you give us when ordering—it needs to be accurate and complete.
Declining orders: We reserve the right to say no to any order for any reason, and we can withdraw a quote at any time.
Quote expiry: Quotes are valid for 15 days unless we withdraw them earlier or you accept them.
Accepting terms: When you accept a quote, invoice, or work authorisation from us, or pay a deposit, you’re agreeing to these terms. This means:
You haven’t relied on anything our employees or agents told you that isn’t in these terms
You accept the quoted price
Acceptance can be verbal (over the phone) or in writing. Getting a confirmation email from you also counts as acceptance.
Extra work or products: If we need to do additional work or supply extra products beyond what was originally agreed, we’ll charge you for this on top of the quoted price.
Pricing errors: We try to keep our website error-free, but mistakes can happen. If we find a pricing or description error after you’ve ordered, we’ll contact you before accepting your order with the correct details. You can then either cancel or reconfirm. If we can’t reach you, we’ll cancel the order.
Price changes after ordering: In exceptional circumstances, we may need to change a price even after accepting an order. If this happens, we’ll tell you before processing payment and give you the chance to cancel.
Credit cards accepted: We accept Visa, MasterCard, and American Express. There’s no extra fee for Mastercard or Visa. American Express cards have a 3% administration fee. We may decline card payments or ask for another payment method at our discretion.
Declined cards: If your card issuer declines payment because of insufficient funds, we can’t hold the goods for you.
Bank transfers (EFT) and cheques: We also accept EFT payments into our South African bank account, or approved cheques. Your order won’t process unless the reference includes your order number and the payment clears. Note: we only confirm your order once the payment is received and any cheque has cleared.
Business credit accounts: We don’t automatically offer credit accounts to businesses—you need to apply. Government customers can place official purchase orders on credit, subject to verification.
Ownership: You don’t legally own the goods until you’ve paid in full.
Payment deadlines: Pay by the due date shown on your invoice. If no date is shown, payment is due within 28 days of the invoice date.
Late payments: If you don’t pay on time, we may charge interest daily at 4% above the Reserve Bank base rate, both before and after any judgment. We may also charge collection costs, including legal fees, for overdue accounts.
VAT: South African VAT applies to packaging and delivery charges.
Delivery timing: We do our best to deliver within the timeframe we give you, but we can’t guarantee delivery on a specific day. We’re not responsible for:
Deliveries outside the timeframe
Any costs you or others might incur from failed or delayed deliveries
Products being unavailable
Once it’s with the courier: After the delivery carrier has your product, it’s out of our hands. We’re not responsible for failed, undelivered, missing, or slow deliveries. It’s up to you to follow up with the carrier or lodge a claim.
Wrong address or missed delivery: If:
You gave us an incorrect address
The courier can’t deliver because no one’s available to sign (they’ll leave a card)
You ask us to redirect the item after dispatch
We’ll need to charge for any extra delivery costs. We’re not liable if an item goes missing because of:
Changes to delivery instructions
No one being available to receive it
Someone else signing for it after dispatch
Delivery to an incorrect address you gave us
All our products come with a one-year warranty from your purchase date.
What this means: If there’s a fault, and either we or the manufacturer confirm it’s valid, you’re entitled to a repair or replacement (at our choice). The same applies if we or the manufacturer decide the goods aren’t of acceptable quality.
Important: Repairs or replacements only happen within the one-year warranty period.
If your item arrives faulty or damaged:
Within 7 days of receiving it: You can return it for a refund (product cost only). You must include the original packaging and proof of purchase. You pay to ship it to us, and we’ll pay to send the replacement or refunded item back to you.
After 7 days: You can still return it, but you’ll only qualify for a replacement (not a refund).
The process:
Contact us first—we’ll explain exactly what to do
Return the item within the one-year warranty period
We’ll test it with the manufacturer to confirm the fault
We’ll let you know about next steps—exchange, repair, or replacement (at our choice)
If it’s outside the warranty period, we’ll return it to you as-is
What to include: Please send all components and accessories we request. If you don’t, we can’t assess your claim and will return the goods as received.
Changed your mind? No problem—you have 7 days from receiving your item for a refund (product cost only).
Requirements:
We must receive the goods within 7 days of you getting them
Items must be unused, in original packaging, and in saleable condition
Receipt must be valid and intact
The process: We’ll only approve the refund after receiving, inspecting, and approving the condition of both the goods and packaging.
Shipping costs: You pay to return the items to us.
If you have a trade account and want to return or exchange goods:
Bring the original invoice with the goods
We’ll arrange an account credit
A R500 restocking/administration fee plus shipping costs may apply
For any return—whether warranty claim or change of mind:
You pay to ship the goods back to us
We pay to ship them back to you
Packaging matters: If goods aren’t packaged properly and get damaged during return transport, we won’t process the claim and will return them as received.
Your warranty won’t apply if:
We or the manufacturer determine the fault came from incorrect or improper use
You used non-genuine accessories
You used incorrect SD cards (like Sandisk brand—note this example)
You manipulated or tampered with the products or accessories in any way
What we need: You must provide any components or accessories we request to assess a warranty claim. If you don’t, the claim stops and we return the goods as received.
Invalid claims: If we or the manufacturer decide the fault isn’t valid, was intentional, or came from improper/incorrect use, we’ll return the goods as received.
No installation warranty: We don’t warrant any installation—professional or otherwise. You choose your installer entirely.
Our position: We don’t work with or endorse any installation professionals. We’re not liable for:
Any installation, uninstallation, or reinstallation costs
Installation failures or faults
Costs related to returning or repairing installed units
What we do: We’ll repair or replace a faulty product only, if it’s within the one-year warranty period.
Your responsibility: You accept full responsibility for all installation, uninstallation, or reinstallation costs from your chosen installer.
Any repaired component comes with a 3-month warranty, unless it’s still within the original one-year warranty period—in which case the original warranty applies.
Orders placed by 2:00 pm Monday-Friday:
Ship within 3-7 working days for in-stock items
If an item isn’t in stock but arriving within 5-7 business days, we’ll automatically upgrade you to free express shipping to avoid delays
Payment methods matter:
PayFast payments add about 4 days waiting time (fraud prevention—funds must clear in our bank first)
We recommend EFT when possible to speed things up
We use reliable carriers to ship your orders.
Once your order ships, we’ll update it with the tracking number from the carrier.
Free standard shipping (with tracking and signature) for orders over R3000
Flat rate R119.00 shipping for orders under R3000
If an item is on backorder:
We’ll ship the in-stock part of your order first
When the backordered item arrives, we’ll ship the rest
No extra shipping charges for the second shipment
If you need to cancel or reschedule a booked job:
More than 24 hours before:
No cancellation fee
You may need to cover any expenses we’ve already incurred (ordering, shipping, etc.)
Less than 24 hours before:
A cancellation fee may apply at our discretion, equal to the value of the booked services
You may also need to cover any expenses already incurred
Invalid provisions: If any part of these terms is found invalid or unenforceable by a court, the rest of the terms still apply.
Transfer of rights: We may transfer our rights or subcontract our obligations to a third party. You can’t transfer your rights or subcontract your obligations without our written permission.
Complete agreement: These terms govern our entire trading relationship and remain in force until cancelled or amended. They replace all previous terms, representations, and agreements.
Changes: We may change these terms from time to time.
These rules apply to any competition on The Car Dash Cam Store website or social media (Facebook, Instagram, X—formerly Twitter).
Changes and cancellation: We may cancel competitions or change the terms for any reason.
Marketing: By entering, you agree to receive marketing from us, our franchisees, and advertisers. You can unsubscribe anytime using the instructions in the marketing material.
Eligibility: We may verify all entrants’ eligibility.
Disqualification: We may disqualify anyone we reasonably believe has broken these rules.
Winner selection: Winners are chosen randomly by the judges.
Judges’ decision: The judges’ decision is final—no discussions or correspondence.
Prize: Prizes aren’t transferable, can’t be exchanged for cash, and can’t be used with other promotions.
Who can’t enter: Staff of The Car Dash Cam Store, associated companies, participating suppliers, and their immediate families.
Location: Only South African citizens may enter.
Closing dates: Competition closing dates are final.
Prize exclusions: Prizes don’t include accommodation or transport unless stated.
Contacting winners: Winners will be contacted by email or messenger.
Professional prize hunters: We may disqualify professional prize hunters—we want our cameras going to people who’ll truly use and need them.
No responsibility: We’re not responsible for any damage, loss, injury, or disappointment from entering or accepting a prize. We’re also not responsible for any technical problems with the prize.
Privacy: We won’t share your personal data with third parties without your consent.
Disputes: Any disputes will go to arbitration under AFSA (African Foundation of Southern Africa) rules. If unresolved, the dispute goes to Cape Town Magistrates’ Court, and you consent to this jurisdiction.
E&OE: Errors and omissions excepted.
What are they? “Grey” goods (or parallel imports) are products imported through unofficial or unauthorized channels. They’re not illegal.
Important difference: Because they didn’t come through official channels:
The official supplier may refuse warranty service if the product breaks
The official supplier may also decline to supply accessories
The Car Dash Cam Store PTY (LTD)
Website: www.cardashcam.co.za
Postal Address:
PO Box 564
Century City
Cape Town
Western Cape
7441
Phone: +27 (0)87 057 5887
Email: [email protected]
